Product Promise

The Pet-Ag Product Promise

At Pet-Ag, your happiness is our priority. When you are not happy with one of our products, we are not happy. Therefore, we guarantee our products quality and your happiness. If you are not 100% satisfied for any reason with one of our products, just let us know within 60 days of purchase so we can make it right.

That’s the Pet-Ag Product Promise.


How It Works

If for any reason you are not satisfied with a Pet-Ag product you purchased from one of our authorized sellers, you may request a refund or replacement product directly from the authorized seller which you purchased, in accordance with their return policy. Should authorized seller return policy differ from the Pet-Ag Product Promise Satisfaction Guarantee (“Guarantee”), then contact us following the process below.

To submit an online Guarantee request, please visit www.petag.com/promise and follow the instructions to complete the request. Please note that you will need a picture of the Pet-Ag product and a valid proof of purchase (UPC(s) and/or receipt(s)). You must submit your Guarantee request within sixty (60) days of the date of purchase. Depending on the situation, you may be contacted for further information and/or to return the product directly to Pet-Ag.

If you have any questions about the Pet-Ag Product Promise or for additional product information, please call us at 1-800-323-0877 or email us at consumerrelations@petag.com.



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